All orders for the book ‘Covered’ are NON-REFUNDABLE. All orders for custom printed material (I.E. personalized Items, canvases, custom Artwork, etc.) are NON-REFUNDABLE. Tangible items from our shop inventory may be exchanged within fourteen (30) days of the date of purchase either for another item or for store credit. NO REFUNDS. Please notify Jen Seidel by our CONTACT FORM, PRIOR to the return. The customer is responsible for returning the item(s) pre-paid and insured to Jen Seidel, LLC. Credit issued will not include original shipping and insurance charges. We reserve the right to refuse a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us meets customer satisfaction.